Terms & Conditions

01Who you are contracting with

This website is operated by LMK Mobile Mechanic Services Ltd, a private limited company registered in England and Wales under company number 17381452, registered office Flat 5, 150 Duddeston Manor Road, Birmingham, England, B7 4JP.

LMK Mobile Mechanic is the trading name and brand of the same company.

Any work you book, and any vehicle you buy from us, is contracted with that company.

02Using our website

You may use this website to read about our services, check vehicle information, request a booking, enquire about a vehicle we have for sale and submit vehicle sourcing requirements. Please do not attempt to interfere with the site, its security, or the data of other users, and do not use automated tools to extract content in bulk.

We aim to keep the site available and accurate but cannot guarantee uninterrupted availability.

03Service descriptions

Service descriptions, durations and images on the site describe typical work on a standard vehicle. The work actually required depends on the vehicle, its condition and what is found on inspection.

LMK carries out MOT preparation and pre-test repair work and can arrange presentation to a testing station where that is available. LMK is not an MOT testing station and does not issue MOT certificates.

04Quotations and estimates

Fixed prices apply to the described work on a standard vehicle. Prices shown as 'from' are starting points that depend on parts, vehicle and access. Where a fault has to be investigated, we charge for the diagnostic work and then quote the repair before continuing.

A quotation is based on the information you give us. If the vehicle or the fault turns out to be materially different, we will re-quote before carrying on.

An estimate is our considered view of the likely cost at the time it is given and is not a fixed price. We will tell you which you have been given.

05Bookings

Submitting the booking form sends a request; the appointment is confirmed when we confirm it.

Full detail of the booking process is set out in the Booking Terms, which form part of these terms for booked work.

06Customer responsibilities

• Give accurate vehicle, contact and location information.
• Have the authority to instruct work on the vehicle.
• Make the vehicle available and accessible at the agreed time.
• Tell us about known faults, modifications, previous repairs and anything that affects safety.
• Remove valuables and, where relevant, child seats or loads that obstruct the work.

07Safe access to the vehicle

We need safe, legal and reasonably level access with room to work beside the vehicle. We cannot work in unsafe locations, in live traffic without protection, or where site rules or local restrictions prohibit it. If we arrive and cannot safely start, we will discuss the options with you.

08Mobile repairs and workshop work

LMK is a mobile service and a large proportion of diagnostics, servicing and repair work can be completed at your home, workplace or the roadside. We do not promise that every repair can be completed at your location.

Where specialist equipment, a vehicle lift, workshop conditions or more substantial repair work is required, the vehicle may need workshop or garage attention. In that case we will explain what is needed and, where possible, help you arrange it. Any workshop, recovery or transport arrangement is agreed with you separately.

09Diagnostic services

Diagnostic work identifies the most likely cause of a fault using the tests that can be carried out in the circumstances. Some faults are intermittent or need equipment only available in a workshop, so further investigation may be required. We will always explain what we found and what we recommend before any repair is authorised.

10Additional work

If we find that additional work is needed once we are with the vehicle, we will tell you what we have found and what it involves. Additional work is only carried out with your authorisation.

If you decide not to authorise the additional work, we will complete only the work already agreed and explain anything you should know about the condition of the vehicle.

11Parts

We fit parts appropriate to the vehicle. Certain parts must be ordered specifically for your vehicle and can affect timings.

Parts we supply are covered by the applicable manufacturer or supplier warranty where one is available. Any such warranty is in addition to your statutory rights. If you think a fault may involve a part we supplied, contact us so that we can investigate it.

Parts remain our property until they have been paid for in full.

12Customer-supplied parts

Customer-supplied parts can be fitted by prior agreement. We do not provide a parts warranty for a component you supply, and you remain responsible for making sure it is correct and suitable for the vehicle.

Where a part you supplied is incorrect, defective or unsuitable, labour remains payable. Our workmanship warranty can still apply to the installation work itself, but it does not cover a failure caused by the part you supplied.

None of this affects your statutory rights in relation to the services we provide.

13Removed parts

Parts removed from your vehicle can be returned to you if you ask us before the work starts. Where you do not ask for them, removed parts are disposed of or recycled responsibly.

Some parts are exchange units or have to be returned to the supplier, and those cannot be given back.

14Completion of repairs

When the work is finished we will explain what has been done and hand the vehicle back to you. Please tell us straight away if anything does not appear to be right so that we can look at it.

15Workmanship warranty

We warrant our workmanship on eligible repair and servicing work for 12 months or 12,000 miles from completion of the work, whichever occurs first. The warranty relates to defects arising from the workmanship we carried out on the specific work performed.

Where you believe work we carried out has failed, contact us and we will investigate it.

The workmanship warranty does not cover:

• unrelated vehicle faults;
• normal wear and tear;
• misuse, neglect or accidental damage;
• faults that existed before our work;
• subsequent work or interference by another person where that work caused or contributed to the problem;
• failure caused by a defective, incorrect or unsuitable part supplied by the customer.

16Parts warranty and statutory rights

Parts we supply are covered by the applicable manufacturer or supplier warranty where one is available, and any such warranty is in addition to your statutory rights.

Nothing in our warranty wording reduces your statutory rights as a consumer under the Consumer Rights Act 2015 or any other law that applies to you.

17Delays and estimated arrival times

Arrival times are estimates. Traffic, weather, parts supply and jobs overrunning can affect timings. Where a delay affects your appointment we will contact you and agree the next step. We are not responsible for losses caused by circumstances outside our reasonable control.

18Cancellation and rescheduling

Cancellation and rescheduling for booked work is covered in full in the Booking Terms, which forms part of these terms.

In summary: cancelling or rescheduling with at least 24 hours' notice is free of charge. Where you cancel less than 24 hours before the appointment a late cancellation fee of £30 may be charged, and a first request to reschedule at short notice can normally be moved to another available slot without that fee. Repeated late rescheduling may be treated as a late cancellation.

Where a part has already been ordered for your vehicle we will explain any non-recoverable cost before asking you to pay it. We may waive charges in exceptional circumstances.

Where you are a consumer, your statutory cancellation and refund rights are unaffected.

19Missed appointments

If we attend at the agreed time and the vehicle, the keys or safe access is not available, or we cannot reach anyone able to approve the work, we may not be able to carry out the work. We will contact you and try to rearrange.

Where we have travelled to the agreed location and cannot reasonably carry out the booked work for a reason within your control, a wasted visit charge of £50 may apply. It is not automatic: we look at the individual circumstances, explain any charge before asking you to pay it, and may waive it in exceptional circumstances.

20Payment

The agreed price for the booked work is confirmed before we travel to the appointment. Where additional work is identified, we explain the additional cost and obtain your approval before carrying it out.

Standard bookings do not require a deposit. Unless otherwise agreed with you in advance, payment is due when the agreed work is completed. We will tell you which payment methods we can accept for your job.

We may ask for a deposit or advance payment where parts have to be specially ordered for your vehicle, where the parts cost is significant, where the job is higher value, or where the work reasonably requires us to incur material costs before attending. For specially ordered parts we may ask for advance payment covering some or all of the parts cost. For higher-value work the deposit is 50% of the agreed job price.

Where a higher-value job is booked through this website and a deposit applies, you are shown the total agreed job price, the 50% deposit payable at the time of booking and the remaining 50% balance before you commit. For example, on a job price of £500 the booking deposit is £250 and the remaining balance is £250. Any deposit paid is recorded against your booking and deducted from the final amount payable, and the remaining balance is normally payable on completion.

Where any deposit or advance payment applies, we will tell you the amount, what it covers, when it is due and any cancellation or refund implications before you commit to it. We will not introduce an undisclosed deposit or payment requirement after a booking has been agreed. Full detail is in the Booking Terms.

21Unpaid invoices

Invoices are payable by the date shown on the invoice. If an invoice is not paid, we will contact you to resolve it before taking any further step.

Parts we have supplied remain our property until they have been paid for in full.

22Cars advertised for sale

Vehicles listed for sale are described as accurately as we can, but listings are a description and not a warranty of condition. Availability, price and specification are subject to confirmation, and a vehicle is only reserved or sold once that is agreed with you in writing.

Photographs are of the actual vehicle unless we say otherwise. Mileage, service history and MOT information are given in good faith from the records available to us.

23Buying a vehicle from LMK

We sell vehicles as a business, so your statutory rights as a consumer buying from a trader apply in full, including the right to a vehicle that is as described, of satisfactory quality and fit for purpose.

We encourage you to view and inspect any vehicle, and to ask us anything about it, before you commit to buy. We will answer honestly from the information we hold.

24Vehicle deposits and reservations

A vehicle is only held for you once we have agreed a reservation with you in writing. Any reservation amount, what it covers and whether it is refundable will be set out in that written agreement before you pay anything.

We do not apply a reservation charge that has not been agreed with you in advance.

25Vehicle finance

We do not provide finance and we do not offer any regulated financial service, credit broking or insurance product. If you arrange finance yourself, that agreement is between you and your finance provider.

26Find My Car, vehicle sourcing

Submitting Find My Car requirements is an enquiry and a request for us to look for a vehicle. It is not a purchase, a reservation, or a guarantee that a matching vehicle will be found, offered or available at any particular price.

Anything we come back with is subject to confirmation, inspection and a separate agreement before a sale.

27Vehicle information and third-party data

Registration lookups, MOT history and similar vehicle information come from third-party and government sources. We show that information as it is provided to us and cannot guarantee that it is complete or up to date.

Vehicle data is a helpful guide, not a substitute for inspecting the vehicle or checking your own documents.

28Photographs and job records

We may take photographs and notes of a vehicle and the work carried out. These form part of our job records, and we may use them to explain a fault, evidence the work done, handle a query or a complaint, and support any warranty claim.

We do not publish images that identify you or your address without your permission. See our Privacy Policy for how we handle personal information.

29Liability

We carry out work with reasonable care and skill. We are responsible for loss or damage we cause where we have failed to do that, but we are not responsible for pre-existing faults, normal wear, faults we were not asked to address, or losses that were not foreseeable.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights as a consumer are unaffected.

30Business customers

Where you are contracting as a business rather than as a consumer, the consumer protections that apply by law to consumers do not apply to you, and we are not liable for loss of profit, loss of use, loss of business or any indirect or consequential loss.

31Complaints

If you are unhappy with any part of the service, please contact us. Our Complaints page sets out how to raise it and how we handle it.

32Privacy and personal information

We handle your personal information in line with our Privacy Policy, which explains what we collect, why we hold it, how long we keep it and the rights you have.

33Intellectual property

The content of this website, including text, layout, branding, logos and images, belongs to LMK or its licensors and may not be copied or reused commercially without permission.

34Changes to these terms

We may update these terms from time to time, for example to reflect changes to our services or to the law. The version published on this page is the current one, and the effective date and last updated date are shown at the top.

The terms that apply to your job or purchase are the ones in force when we confirmed it.

35Severability

If any part of these terms is found to be unenforceable, that part is treated as removed and the rest of the terms continue to apply.

36No waiver of statutory rights

Nothing in these terms removes or reduces any right you have by law. Where any wording here conflicts with your statutory rights, your statutory rights apply.

37Applicable law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live elsewhere in the UK you keep the benefit of any mandatory protections of your local law.