Support
Complaints
If something has not gone the way it should, tell us. Here is how to raise it and what happens next.
Effective date
19 August 2026
Last updated
20 August 2026
How to reach us
- +447440017821
- LMK Mobile Mechanic Services Ltd, Flat 5, 150 Duddeston Manor Road, Birmingham, England, B7 4JP
The process
1. Contact us directly first
Most issues are resolved fastest by telling us straight away. Call or email us using the details on this page, or send a message through the contact page.
2. Tell us what happened
Please include your name, a contact number or email, your vehicle registration, the date of the visit or enquiry, and a short description of what went wrong and what you would like us to do.
3. We look into it
We aim to acknowledge a formal complaint within 3 working days. We will review the booking record and speak to the mechanic who attended. If we need anything else from you, photographs for example, we will ask. Where more time is needed because the matter is technically complex, needs an inspection, parts investigation, supplier information or other evidence, we will tell you and keep you updated.
4. We respond with an outcome
We aim to provide an outcome within 14 working days where reasonably possible. Depending on the circumstances we may explain our findings, correct an administrative error, inspect or re-check the relevant work, propose appropriate remedial work, or provide another remedy where required by law.
5. If you are still not satisfied
Tell us and a further review will be carried out by the business owner. Your statutory rights as a consumer are unaffected, and you can seek independent advice, for example from Citizens Advice, at any point.
LMK Mobile Mechanic Services Ltd is not a member of any alternative dispute resolution scheme, ombudsman or trade body unless separately stated.